Frequently Asked Questions (FAQ)

Using The Site

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Q. Do I have to register to use the site?
A. At present, you do not have to register simply to gain viewing access to issues on a ONE TIME ONLY basis. However, you must be registered and signed on before you purchase to view your issue purchases online at a later date. In addition, you must be registered to subscribe.
Q. How do I log on?
A. Once you have an online subscription, you click the "Sign On" tab in the header above, and enter your username and password. To prevent others who use your computer from accessing your account, click the "Sign Off" tab when you are done with your session. Note: when you subscribe by phone or mail, it may take up to 2 weeks for your subscription to appear online. For immediate online viewing access, subscribe online.
Q. Can I receive email alerts? If so, what will they contain?
A. Yes, when you are a current subscriber, you may elect to receive an InfoAlert when a new issue is posted online. The email will contain the URL directing you to the latest issue of the publication. You may need to sign on. To turn your InfoAlerts on or off, select the "My Subscriptions" tab in our header above and make the appropriate selection in the InfoAlert column.
Q. Can I view a list of my LWW subscriptions?
A. Yes. You can view your online subscriptions by clicking the My Subscriptions button in the top vertical tool bar.
Q. Can I search all publications at once?
A. Yes. You can search all LWW newsletter products by searching from the grey bar above or from the "Search Newsletters" link in the left menu. If you have an online subscription to a publication in which an issue appears, you pay nothing additional to view it. If your search calls up issues from publications that you have not previously purchased, and you attempt to view them, you will be asked to pay to view those issues. At that point, you may purchase the individual issue or subscribe to the entire newsletter.
Q. How do I contact LWW Customer Service with a question pertaining to my account or questions about content?
A. Send an email to the LWW Customer Service Department at adyson@lww.com or call (410) 528-8572. LWW’s toll-free fax number is (800) 787-8982.
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Content Questions

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Q. What is included in the Lippincott Williams & Wilkins Newsletter database?
A. All LWW newsletter titles are available through this web site. You will have immediate access to current issues the day they are published as well as an editorial archive of all titles from 1999.
Q. How do I search the database?
A. You can conduct keyword searches or browse headlines through different issues and years. If you are a Lippincott Williams & Wilkins Newsletters (LWWnewsletters.com) subscriber you will have instant access to stories and documents. If you don't choose to subscribe, you can still perform free keyword searches and access issues on a pay to view basis.
Q. How often is the database updated?
A. Publications are uploaded the same day they go to print, so different publications are being updated each day. Each issue is uploaded within hours of being completed by LWW editorial and production departments.
Q. Can I print issues from this web site?
A. Yes. Select the printer icon in the the Acrobat Reader menu once the issue is visible on your computer screen.
Q. Can I pay to view individual issues?
A. Yes. Whether you sign up for one publication or none at all, you may search all LWW products and review the resulting headlines and summaries at no charge. You will need to use your credit card to purchase individual issues online. If you register, you can come back and view your purchases anytime by selecting the "My Issues" tab in the header above.
Q. What credit cards do you accept on this web site?
A. We accept Visa, MasterCard and American Express.
Q. Is this a secure site?
A. Yes. We know that security is a serious concern for you as an online consumer. That is why our site is a GeoTrust Secure Site. Whenever you see the GeoTrust logo, we are using SSL (Secure Sockets Layer) technology. When using SSL, all information passing between your computer and our site is encrypted. We always use SSL whenever personal or credit card information is passing between your computer and our site.
Q. Can I subscribe online?
A. Yes. From a search result page, click the "Subscribe" link or, when browsing, go to a newsletter and click the "Subscription Options" link. Both links will take you through the subscription process. Your subscription is immediate. Credit card payment is required. The site is a GeoTrust Secure Site (for more details on security, see "Is this a secure site?" above).
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InfoRights Questions

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Q. Do I need permission to re-use content?
A. If you see an InfoRights link next to the purchase option link, you will need to purchase a permission to re-use the content elsewhere.
Q. How can I get permission to re-use content?
A. Browse to the article you want to get permission for and click on the InfoRights link. This will take you to a purchase page where you will be able to obtain permission for the use of the article or issue. If the publisher requires a Pre-approval, you will receive an email stating whether you were granted the approval or not. If the approval was granted you can continue with the purchase of the InfoRights permission.
Q. When I purchase the InfoRights permission for a certain article/issue, do I get access to the article/issue?
A. Yes, you do get online access to the article by obtaining a license to the InfoRights permission.
Q. When I purchase an article/issue, do I automatically get the InfoRights permission to re-use the content?
A. No, you need to purchase the permission to re-use the content by clicking on the InfoRights link.
Q. What is Pre-approval?
A. Pre-approval is when a publisher requires all InfoRights permissions requests to go to them for review before they grant the rights to the customer to ensure that the content will be published in credible and professional sources.
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Technical Questions

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Q. I forgot my username or password. What do I do?
A.

Contact Audrey Dyson at adyson@lww.com or call (410) 528-8572.

Q. What do I need in order to view an article or issue?
A. All issues are saved as PDF files and require Adobe Acrobat Reader 4.0 to open. The latest version of Acrobat Reader may be downloaded for free from www.adobe.com/prodindex/acrobat/readstep.html.
Q. When I try to view a PDF (Portable Document Format) file in Internet Explorer, all I see is a blank window or frame instead of the .pdf file. Why is this happening?
A. Internet Explorer 5.5 has corrected this problem. To upgrade to Internet Explorer version 5.5 or higher, visit the following Microsoft Web site: www.microsoft.com/windows/ie. To read more about this problem, see: support.microsoft.com/support/kb/articles/Q177/3/21.ASP
Q. I have other technical questions dealing with the server and/or my computer’s ability to access it that are not specifically addressed in the FAQ's. Who should I call?
A. Send a detailed email message to adyson@lww.com or call (410) 528-8572.
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